The five-step process that turns ambiguous, real-world situations into structured, defensible decisions, the foundation every other Level 2 course builds on.
What This Course Covers
Problem solving stands at the center of every professional response in a patrol car, a dispatch center, or a community meeting. This course introduces the five-step process trainees and trainers use to move from assumption to understanding, and from understanding to purposeful action.
You’ll work through this using a real-world, unresolved scenario rather than a lecture. There’s no single “correct” answer, the goal is to practice a disciplined way of thinking that holds up under ambiguity, the same way it would in the field.
What You’ll Practice
- Separating verified fact from assumption under pressure
- Identifying what you don’t yet know and how to find it out
- Building a defensible action plan from incomplete information
- Reflecting on your own reasoning, not just the outcome
What to Expect
- One interactive scenario-based exercise (15–20 minutes)
- A breakdown of the five-step process and how to teach it
- A short reflection exercise to apply what you’ve practiced
This course is part of the Individual Professional track and builds directly on the foundational PBL courses. If you haven’t yet completed Introduction to PBL (free), we’d recommend starting there first.